A document can fail the extraction process for a few reasons.
The most common reasons are:
- The image is too blurry, crumpled or faded and the information on the document cannot be recognized
- There are more than one invoice/receipt present in one same page of the uploaded document. Each invoice/receipt has to be uploaded on separate pages onto bluesheets for the document to be successfully processed
If any of the above scenarios happen, kindly re-upload the documents for processing.
Failed resubmission of documents
If the resubmission still does not work, please get in touch with us via the live chat function located at the bottom left corner of your bluesheets portal for immediate assistance.
Kindly note the following
- Regular Support Hours: 9:30am to 6:30pm, Monday to Friday only (excl. Public Holidays)
- Expected response time: 15 mins